Caiframe provides its customers with authorized Technical Support Centers (T.S.C.), which follow the company procedures during the technical intervention phase and exclusively use authorized spare parts.
Before asking for the T.S.C intervention, ask your dealer/retailer who will be able to give you all the technical assistance you need with competence and preparation.
Your dealer/retailer will interface with Caiframe to perform all the necessary operations to the best and to receive any original spare part.
Eventually, the dealer/retailer itself will suggest you to call the nearest T.S.C in case of specific technical needs.
To ask for the intervention of a T.S.C you will need your bill, where you will find the following data:

  • Name of Billing Customer
  • Shipping Address
  • Order N°

Fill in the form below, accept the technical assistance conditions and Caiframe will forward your call to the assistance network and you will be contacted as soon as possible.
For eventual inefficiencies, of which we apologize in advance, directly contact the Caiframe Group via e-mail to:  postvendita@caiframe.com
To ask for the intervention of a T.S.C. fill in the form and accept the assistance conditions below

INFORMATIONS REQUIRED

BILLING CUSTOMER*

SHIPPING ADDRESS*

ORDER NUMBER*

If you can’t find your bill, instead of writing the order n° you can write the numbers you find on the label inside the window frame’s door.

Vedi Immagine The Caiframe technical staff will be able to retrieve your ordr.

ATTACH A PICTURE OF THE ID LABEL

In case of Lacquered or Litos Finish window frames, the code might not be visible, so it is necessary that you have your bill.

EMAIL*

PHONE*

PICTURE AND DOCUMENTS USEFUL FOR THE PROBLEM’S DESCRIPTION

PROBLEM DESCRIPTION *

Fields marked with * are mandatory

ATTENTION

Before accepting the rates reported below, read carefully the Users and Maintenance Manualand the General Warranty Condition in it.

CALL RIGHTS € 50 + VAT

COST PER HOUR € 35 + VAT, 1 HOUR MINIMUM

PAYMENT: AFTER COMPLETED INTERVENTION,DIRECTLY TO THE TECHNICIAN

With the acceptance of the above conditions, the customer declares to have read the Users and Maintenance Manual and the General Warranty conditions contained in it and therefore requires technical assistance at the conditions stated above.